Characteristics and behaviors of an unsuccessful sales person
Characteristics and behaviors of a successful sales person
Managing your attitude
Effective communication for face to face and telephone sales
Positive and negative language
Before the sales meeting/call
Recognizing a sales process
Developing a powerful introduction
Managing customer responses
Fact - finding.
Wants Vs Needs
Effective questioning techniques to gain information and control the call
Developing our listening skills
The buying journey
Creating the desire
Presenting the price
How to gain commitment to the sale
Identifying smokescreen and real objections
How to handle objections
A departure to remember
Developing a personal action plan