Training is an integral building block of any organization. In the BPO Industry, training has proved to be the backbone of Operations. We, at The Training Company, specialize in strengthening the "backbone". We help you to develop the communication skills you require - listening, speaking, reading, writing. Offering a variety of courses to suit your needs; be it for call centers, business or just fun! We strongly believe that good training isn't just an important factor for success, it is an essential one! Skill Factory's training will integrate into your business environment by making the experience very real. Our expertise lies in grasping underlying business issues and client objectives and delivering a rewarding "experience" for the delegates. We offer a high level, high impact and a truly fresh approach - by using the theatre arts that bring the 'real world' right into the classroom!
We realize that training is a process of continuous improvement that begins with fundamentals and philosophies and expands with constant feedback and additional skills relative to performance. Our training system utilizes a formalized curriculum, customized to meet client specifications. It combines classroom and on-the-job training to provide a comprehensive understanding of necessary skills.
The dynamic nature of business interaction in a multicultural work environment calls for excellent communication skills. We offer a range of training programs and services to hone these skills. Our training services include conducting skills enhancement programs, on-the-job training, refresher courses and testing.
The Training Company delivers an "experience" based on its successful process:
 We are able to empathize with clients at every level and quickly understand and assess the issues that need to be addressed
We develop the most suitable approach to address the issues by delivering a challenging interactive program.
Most importantly we de-brief through a comprehensive and constructive enquiry… on the outcome of the exercise and the experience gained as a result. Our aim is to share an enriching experience with our clients that they will value and utilize.
It's about helping people to identify problem areas and build on their strengths so that they become more confident in themselves and are a greater asset to their company.
We specialize in integrating the theatre arts for training and development. Our role-plays, games & activities - are mostly drawn from the theatre of life and have a high degree of interpersonal, teaching and constructive enquiry skills tailored to meet the needs of clients and delegates.
Our courses are about 'doing and experiencing'. We work with clients to develop courses that will stretch their potential in terms of personal development and challenge them to move the business forward.
One of the most effective training tools we use in The Training Company workshops is "fun." It is an interactive, entertaining method of teaching that generates a high level of participation and enthusiasm that helps the student's retain what they are being taught. It also serves as a great motivational tool - adding an extra dimension to the training experience.
Variety is a keystone. We use different training aids and methods for better understanding, interaction, reinforcement and retention. Such as audio, video, games, quizzes, songs and role-play.
We will design and deliver any course that you require in the soft skills area.
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