Accent Neutralization
Acquiring US A or UK Accent
Speech Mechanism
Prosodic Features of Speech
Word Stress and Rhythm
Common English Idioms
Breaking the ice using Small Talk
English Vocabulary— Phrasal Verbs

Listening to Live Calls
Identifying the areas of improvement
Giving feedback
Preparing lesson plans analyzing the individual need
coaching to bridge the gap

Fine tuning the communication skills of customer service representative
Employ empathetic communication techniques while dealing with a customer in a given situation
This course will examine handling different personalities, questioning skills, and telephone skills. These skills are    essential to help you to communicate effectively and professionally with your call center customers
Principles and Techniques of Telephone Sales
converting a customer service representative into a Service Superstar

Understanding how Culture affects Communication
Differentiate between examples of high- and low-context cultures using Edward T. Hall's Model of Culture
Responding to cultural differences using Hofstede's Cultural Dimensions model
Recognize the benefits of being able to adapt communication methods to the needs of global audiences
Incorporate delivery guidelines into a specific presentation aimed at a cross-cultural audience
Recognize the value of acknowledging cultural differences in order to build rapport with a given person from    another culture
Recognize the correct protocols to follow in a global negotiation

Learn how to disseminate information efficiently and effectively. Includes modules on Business Greeting Etiquette,    Telephone Communications and Written Business Communications

Writing with Intention: Inform, Respond, Persuade. In this course, business writing is taught as a collection of easy    skill sets, not as a strained creative exercise

This course is designed to give you an understanding of the prime causes of poor communication, and, more    importantly, the skills required to minimize their impact
The focus is on the methods of building rapport to improve the clarity of interpersonal communication, in a given    scenario.

In this course, you'll learn how evolving work environments affect leadership. You'll explore the implications of    21st century trends like virtual employees and portable assets, and learn how you can meet the leader ship    challenges they present
Additionally, you'll learn about the values of intellectual assets and how you can maximize your infrastructure    assets
The course concludes with leadership strategies for e-Business

The course covers: Improving Your listening, Getting others to listen, Listening in Professional situations
How to listen more effectively for critical and empathic purposes to maximize your understanding

With the assistance of this course, one will no longer worry about being "too passive" or "too aggressive”
Learning about methods that can help build and strengthen your assertive style and strategies to prepare you to    act more assertively

In this course, you'll learn how to conduct yourself in the everyday business environment with poise and    confidence

Foundations of grammar, avoiding the most common usage errors, sentence construction -- recognize the    importance of writing structurally sound sentences, writing sentences that are logical and clear and identify the    elements of writing style by matching each element with its definition
Learning to appropriately apply the mechanics of writing
Recognize the importance of knowing the rules of Capitalization, Abbreviations, Numbers and spelling

E-mail Fundamentals, writing effective e-mail, rules of e-mail etiquette
Using form letters in e-mail, protecting your e-mail, effective e-mail management – guidelines when setting up    filters and folders, managing your list of contacts

Presenting to succeed -- There are a number of basic types of presentations, but all presentations have four things    in common: a presenter, an audience, a venue, and a message
This course concentrates on showing how each of these vital elements has to be taken into account when    preparing a presentation
Selecting the right content, and then structuring it by making the most of Visual Aids
Controlling nerves and handling questions by the audience are an important part of preparing, and this course    helps you to remove anxieties in the presentation environment

Presenting to succeed -- There are a number of basic types of presentations, but all presentations have four things    in common: a presenter, an audience, a venue, and a message
This course concentrates on showing how each of these vital elements has to be taken into account when    preparing a presentation
Selecting the right content, and then structuring it by making the most of Visual Aids
Controlling nerves and handling questions by the audience are an important part of preparing, and this course    helps you to remove anxieties in the presentation environment